FAQs

1. What is Havenora?


Havenora is an international online store offering high-quality home décor, kitchen essentials, and home organization products. We source our items through trusted global suppliers to bring unique and affordable pieces directly to your home.

2. Do you ship worldwide?

Yes! Havenora offers international shipping to most countries. Delivery times may vary depending on your location and customs processing. You can find more details in our Shipping Policy.

3. How long will my order take to arrive?

Since we ship internationally through dropshipping partners, most orders arrive within 7–20 business days, depending on your country.

Delays may occur due to customs, weather conditions, or local postal services.

4. What if my item arrives damaged or incorrect?

If your product arrives damaged, defective, or not as described, simply email us at shavenora@gmail.com within 7 days of delivery with photos/video of the issue. We will review your case and arrange a replacement or refund where applicable.

5. Can I cancel or change my order?

Orders can be cancelled or modified within the first 12 hours after purchase. Once processing begins, changes are no longer possible. Please contact us as soon as possible at shavenora@gmail.com if you need help.